A discussion topic will be posted here shortly. You must reply to the question with your own response by Thurs Oct 31. You must also reply to the posts of 2 peers by Sunday, Nov 3. Please see the syllabus for discussion requirements. Each of your 3 posts should be a minimum of 300 words and use a properly formatted citation to support your ideas
Here's this week's discussion:
Part A: Describe a remote encounter, a phone encounter, and a face-to-face encounter that you have had recently. How did you evaluate the encounter, and what were the most important factors determining your satisfaction/dissatisfaction in each case?
Part B: Think about a service organization that retains you as a loyal customer. Has your relationship with the company evolved over time? Why are you loyal to this provider? What are the benefits to you of staying loyal and not switching to another provider? What would it take for you to switch?