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WORKSHOP WEEK 5 - CRISIS MANAGEMENT AND EMERGENCY CONTROL Name: Carlos Daniel Muñoz Muñoz Organization: Vina Concha y Toro - Pirque Tourist Center Delivery date: June 30, 2025 1-. Emergency Scenarios. . 1st scenario: Fire in the underground cellar of the Devil's Casillero, during a guided tour, a corsocircuino in the old lighting system causes a fire in the famous cellar of the "Devil's Casillero". The presence of thick smoke generates panic among visitors and forces them to act quickly. Palliative Measures: ➢ The alarm is immediately activated to initiate evacuation. ➢ Trained personnel use fire extinguishers to try to contain the fire. ➢ Automatically close the doors of the affected sector to prevent the spread. ➢ The Fire Department is contacted directly from the security center. Preventive Measures: ➢ Monthly maintenance of the electrical system to detect faults in time. ➢ Fire drills twice a year with active participation of all staff ➢ Vistale and Juminosa signage in the underground corridors ➢ Smoke detectors connected to the monitoring center for early warnings. Scenario 2: A structure collapses during a corporate event held in the heritage gardens. Strong gusts of wind cause a poorly maintained tent to collapse. Several people are injured, causing confusion and fear. Palliative Measures: ➢ The internal team provides first aid to those affected ➢ The settlers are calmly evacuated to the safe zone. ➢ SAMU is called and the transfers to the local CEBEAM are coordinated. Preventive Measures: ➢ The assembly is supervised by a specialized and certified company Technical review prior to each event by the security area ➢ Availability of shoulders with material for mild and moderate trauma. ➢ Clear information to the public on escape routes and safe points. 2. Prevention Plan At Viña Concha y Tora, where hospitality and culture are intertwined with history, the safety of our visitors is a priority. That's why our preventive plan is not only based on standards, but also on caring for people. Every team member, from guides to technical staff, receives periodic training in first aid, emergency management, and emotional support. Special attention is given to visitors with reduced mobility or in vulnerable situations, ensuring their escorted evacuation in case of emergency. Upon entry, all visitors receive a brochure with basic safety rules, including evacuation routes and meeting areas. The facilities feature clear signage, universal iconography, and communication systems (public address systems and 5M5 messaging) to keep everyone informed in real time. Quarterly drills are conducted with different types of scenarios, allowing us to evaluate and update our protocols. The busiest areas, such as cellars and gardens, have been reinforced with non-slip floors and secure railings. Marked meeting points have also been installed where staff can guide visitors during emergencies. The ultimate goal is not just to meet a standard, but to create an environment where everyone, both employees and visitors, feel cared for and protected. 3. Actions for the Rescue of Affected Persons ➢ Activate internal alarms and protocols without delay. ➢ Direct visitors to safe exit routes. ➢ Accompany those who are in emotional shock. ➢ Speak words of calm in an empathetic and clear tone ➢ Treat minor wounds with basic first aid ➢ Shelter those who show symptoms of cold or stress. ➢ Offer water and support to decompensated people ➢ Prioritize the evacuation of children and the elderly. ➢ Use wheeled classrooms or stretchers if required. ➢ , Contact medical services and coordinate the L1 transfer. ➢ Record the viziers at the meeting points. ➢ Maintain eye contact to generate security. ➢ Prevent anyone from entering the dangerous place ➢ Give firm and understanding simulation instructions ➢ Notify family members when it is necessary to mail ➢ Apply basic emotional containment techniques. ➢ Record key facts to inform authorities ➢ Secure the area to avoid further accidents ➢ Allow return only when completely safe. ➢ Provide specialised assistance to those who need it.

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Answer to a math question WORKSHOP WEEK 5 - CRISIS MANAGEMENT AND EMERGENCY CONTROL Name: Carlos Daniel Muñoz Muñoz Organization: Vina Concha y Toro - Pirque Tourist Center Delivery date: June 30, 2025 1-. Emergency Scenarios. . 1st scenario: Fire in the underground cellar of the Devil's Casillero, during a guided tour, a corsocircuino in the old lighting system causes a fire in the famous cellar of the "Devil's Casillero". The presence of thick smoke generates panic among visitors and forces them to act quickly. Palliative Measures: ➢ The alarm is immediately activated to initiate evacuation. ➢ Trained personnel use fire extinguishers to try to contain the fire. ➢ Automatically close the doors of the affected sector to prevent the spread. ➢ The Fire Department is contacted directly from the security center. Preventive Measures: ➢ Monthly maintenance of the electrical system to detect faults in time. ➢ Fire drills twice a year with active participation of all staff ➢ Vistale and Juminosa signage in the underground corridors ➢ Smoke detectors connected to the monitoring center for early warnings. Scenario 2: A structure collapses during a corporate event held in the heritage gardens. Strong gusts of wind cause a poorly maintained tent to collapse. Several people are injured, causing confusion and fear. Palliative Measures: ➢ The internal team provides first aid to those affected ➢ The settlers are calmly evacuated to the safe zone. ➢ SAMU is called and the transfers to the local CEBEAM are coordinated. Preventive Measures: ➢ The assembly is supervised by a specialized and certified company Technical review prior to each event by the security area ➢ Availability of shoulders with material for mild and moderate trauma. ➢ Clear information to the public on escape routes and safe points. 2. Prevention Plan At Viña Concha y Tora, where hospitality and culture are intertwined with history, the safety of our visitors is a priority. That's why our preventive plan is not only based on standards, but also on caring for people. Every team member, from guides to technical staff, receives periodic training in first aid, emergency management, and emotional support. Special attention is given to visitors with reduced mobility or in vulnerable situations, ensuring their escorted evacuation in case of emergency. Upon entry, all visitors receive a brochure with basic safety rules, including evacuation routes and meeting areas. The facilities feature clear signage, universal iconography, and communication systems (public address systems and 5M5 messaging) to keep everyone informed in real time. Quarterly drills are conducted with different types of scenarios, allowing us to evaluate and update our protocols. The busiest areas, such as cellars and gardens, have been reinforced with non-slip floors and secure railings. Marked meeting points have also been installed where staff can guide visitors during emergencies. The ultimate goal is not just to meet a standard, but to create an environment where everyone, both employees and visitors, feel cared for and protected. 3. Actions for the Rescue of Affected Persons ➢ Activate internal alarms and protocols without delay. ➢ Direct visitors to safe exit routes. ➢ Accompany those who are in emotional shock. ➢ Speak words of calm in an empathetic and clear tone ➢ Treat minor wounds with basic first aid ➢ Shelter those who show symptoms of cold or stress. ➢ Offer water and support to decompensated people ➢ Prioritize the evacuation of children and the elderly. ➢ Use wheeled classrooms or stretchers if required. ➢ , Contact medical services and coordinate the L1 transfer. ➢ Record the viziers at the meeting points. ➢ Maintain eye contact to generate security. ➢ Prevent anyone from entering the dangerous place ➢ Give firm and understanding simulation instructions ➢ Notify family members when it is necessary to mail ➢ Apply basic emotional containment techniques. ➢ Record key facts to inform authorities ➢ Secure the area to avoid further accidents ➢ Allow return only when completely safe. ➢ Provide specialised assistance to those who need it.

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Maude
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TALLER SEMANA 5 – GESTIÓN DE CRISIS Y CONTROL DE EMERGENCIAS Nombre: Carlos Daniel Muñoz Muñoz Organización: Viña Concha y Toro – Centro Turístico Pirque Fecha de entrega: 30 de junio de 2025 1. Escenarios de emergencia Escenario 1: Incendio en la Bodega Subterránea – Casillero del Diablo Descripción: Durante una visita guiada, un cortocircuito en el sistema de iluminación de añejamiento provoca un incendio en la icónica bodega Casillero del Diablo. La densa humareda causa pánico entre los visitantes, lo que requiere intervención inmediata. Medidas paliativas: Activación inmediata del sistema de alarma contra incendios para iniciar los protocolos de evacuación. El personal capacitado utiliza extintores para intentar contener el incendio. Sellado automático de puertas de bodega para evitar la propagación del humo y el fuego. Comunicación directa con el Departamento de Bomberos local desde el centro de seguridad. Medidas preventivas: Inspección y mantenimiento mensual del sistema eléctrico para detectar fallas de forma proactiva. Simulacros de incendio semestrales con participación de todo el personal. Instalación adecuada de señalización de emergencia visible y luminosa en pasillos subterráneos. Instalación de detectores de humo conectados al sistema central de monitoreo para alertas tempranas. Escenario 2: Colapso de la carpa durante un evento corporativo Descripción: Una repentina ráfaga de viento derrumba una carpa para eventos en mal estado durante una reunión corporativa en los jardines patrimoniales. Se producen múltiples heridos y confusión entre los asistentes. Medidas paliativas: El equipo de emergencia interna brinda primeros auxilios a los heridos. Los huéspedes son guiados con calma y evacuados a la zona segura designada. Se llaman a los servicios médicos de urgencia (SAMU) y se coordinan los traslados al CEBEAM. Medidas preventivas: La infraestructura del evento está supervisada por profesionales certificados. Revisión técnica de estructuras previa al evento por parte del equipo de seguridad. Disponibilidad en el sitio de botiquines médicos para traumatismos leves a moderados. Comunicación clara al público sobre rutas de escape y zonas de seguridad. 2. Plan de prevención En Viña Concha y Toro, donde la hospitalidad, la cultura y la historia se entrelazan, la seguridad de nuestros huéspedes y personal es nuestra máxima prioridad. Nuestro plan de prevención se centra no solo en el cumplimiento de las normas de seguridad, sino también en promover una cultura de cuidado y preparación. Todos los miembros del equipo, incluidos guías, técnicos y personal administrativo, reciben capacitación periódica en primeros auxilios, respuesta a crisis y técnicas de apoyo emocional. Se tiene especial cuidado en ayudar a los huéspedes con movilidad limitada, garantizando asistencia de evacuación personalizada. A su llegada, cada visitante recibe un folleto de seguridad que detalla las rutas de evacuación, los contactos de emergencia y las áreas de reunión designadas. Las instalaciones cuentan con señalización clara y accesible, símbolos universales y herramientas de comunicación en tiempo real (por ejemplo, sistemas de megafonía, alertas SMS). Simulacros trimestrales simulan diferentes escenarios de emergencia, permitiendo la evaluación continua y la mejora de los protocolos. Las zonas de mucho tráfico, como las bodegas y los jardines, se han mejorado con suelos antideslizantes y barandillas reforzadas. Los puntos de reunión de emergencia marcados están distribuidos por toda la propiedad para una rápida organización durante las crisis. Nuestro objetivo es ir más allá de cumplir con las regulaciones: crear un entorno de confianza, seguridad y cuidado para cada visitante y empleado. 3. Acciones para el rescate de las personas afectadas Activar alarmas y protocolos de emergencia inmediatamente. Guíe a los visitantes hacia rutas de salida seguras. Brindar apoyo emocional a quienes se encuentran en peligro o en estado de shock. Comunicarse de forma tranquila, empática y clara. Proporcionar primeros auxilios básicos para tratar lesiones menores. Refugio para personas que muestren signos de resfriado o trauma. Ofrecer agua y tranquilidad a quienes están desorientados. Priorizar la evacuación de los grupos vulnerables, especialmente niños y ancianos. Utilice sillas de ruedas o camillas para personas con problemas de movilidad. Contactar con los servicios médicos de emergencia y coordinar el transporte a los hospitales. Registrar los nombres de los evacuados en los puntos de encuentro. Mantenga el contacto visual para proporcionar una sensación de seguridad. Bloquear el acceso a la zona de peligro para evitar más daños. Proporcionar instrucciones firmes pero de apoyo durante la evacuación. Informar a los miembros de la familia si es necesario, utilizando canales de comunicación seguros. Aplicar técnicas básicas de primeros auxilios psicológicos para gestionar las respuestas emocionales. Documentar hechos e incidentes clave para informar a las autoridades. Asegúrese de que el área esté completamente segura antes de permitir que alguien regrese. Brindar apoyo de seguimiento y asistencia especializada a quienes lo necesiten.

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