WORKSHOP WEEK 5 - CRISIS MANAGEMENT AND EMERGENCY CONTROL Name: Carlos Daniel Muñoz Muñoz Organization: Vina Concha y Toro - Pirque Tourist Center Delivery date: June 30, 2025 1-. Emergency Scenarios. . 1st scenario: Fire in the underground cellar of the Devil's Casillero, during a guided tour, a corsocircuino in the old lighting system causes a fire in the famous cellar of the "Devil's Casillero". The presence of thick smoke generates panic among visitors and forces them to act quickly. Palliative Measures: ➢ The alarm is immediately activated to initiate evacuation. ➢ Trained personnel use fire extinguishers to try to contain the fire. ➢ Automatically close the doors of the affected sector to prevent the spread. ➢ The Fire Department is contacted directly from the security center. Preventive Measures: ➢ Monthly maintenance of the electrical system to detect faults in time. ➢ Fire drills twice a year with active participation of all staff ➢ Vistale and Juminosa signage in the underground corridors ➢ Smoke detectors connected to the monitoring center for early warnings. Scenario 2: A structure collapses during a corporate event held in the heritage gardens. Strong gusts of wind cause a poorly maintained tent to collapse. Several people are injured, causing confusion and fear. Palliative Measures: ➢ The internal team provides first aid to those affected ➢ The settlers are calmly evacuated to the safe zone. ➢ SAMU is called and the transfers to the local CEBEAM are coordinated. Preventive Measures: ➢ The assembly is supervised by a specialized and certified company Technical review prior to each event by the security area ➢ Availability of shoulders with material for mild and moderate trauma. ➢ Clear information to the public on escape routes and safe points. 2. Prevention Plan At Viña Concha y Tora, where hospitality and culture are intertwined with history, the safety of our visitors is a priority. That's why our preventive plan is not only based on standards, but also on caring for people. Every team member, from guides to technical staff, receives periodic training in first aid, emergency management, and emotional support. Special attention is given to visitors with reduced mobility or in vulnerable situations, ensuring their escorted evacuation in case of emergency. Upon entry, all visitors receive a brochure with basic safety rules, including evacuation routes and meeting areas. The facilities feature clear signage, universal iconography, and communication systems (public address systems and 5M5 messaging) to keep everyone informed in real time. Quarterly drills are conducted with different types of scenarios, allowing us to evaluate and update our protocols. The busiest areas, such as cellars and gardens, have been reinforced with non-slip floors and secure railings. Marked meeting points have also been installed where staff can guide visitors during emergencies. The ultimate goal is not just to meet a standard, but to create an environment where everyone, both employees and visitors, feel cared for and protected. 3. Actions for the Rescue of Affected Persons ➢ Activate internal alarms and protocols without delay. ➢ Direct visitors to safe exit routes. ➢ Accompany those who are in emotional shock. ➢ Speak words of calm in an empathetic and clear tone ➢ Treat minor wounds with basic first aid ➢ Shelter those who show symptoms of cold or stress. ➢ Offer water and support to decompensated people ➢ Prioritize the evacuation of children and the elderly. ➢ Use wheeled classrooms or stretchers if required. ➢ , Contact medical services and coordinate the L1 transfer. ➢ Record the viziers at the meeting points. ➢ Maintain eye contact to generate security. ➢ Prevent anyone from entering the dangerous place ➢ Give firm and understanding simulation instructions ➢ Notify family members when it is necessary to mail ➢ Apply basic emotional containment techniques. ➢ Record key facts to inform authorities ➢ Secure the area to avoid further accidents ➢ Allow return only when completely safe. ➢ Provide specialised assistance to those who need it.
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likesAnswer to a math question WORKSHOP WEEK 5 - CRISIS MANAGEMENT AND EMERGENCY CONTROL Name: Carlos Daniel Muñoz Muñoz Organization: Vina Concha y Toro - Pirque Tourist Center Delivery date: June 30, 2025 1-. Emergency Scenarios. . 1st scenario: Fire in the underground cellar of the Devil's Casillero, during a guided tour, a corsocircuino in the old lighting system causes a fire in the famous cellar of the "Devil's Casillero". The presence of thick smoke generates panic among visitors and forces them to act quickly. Palliative Measures: ➢ The alarm is immediately activated to initiate evacuation. ➢ Trained personnel use fire extinguishers to try to contain the fire. ➢ Automatically close the doors of the affected sector to prevent the spread. ➢ The Fire Department is contacted directly from the security center. Preventive Measures: ➢ Monthly maintenance of the electrical system to detect faults in time. ➢ Fire drills twice a year with active participation of all staff ➢ Vistale and Juminosa signage in the underground corridors ➢ Smoke detectors connected to the monitoring center for early warnings. Scenario 2: A structure collapses during a corporate event held in the heritage gardens. Strong gusts of wind cause a poorly maintained tent to collapse. Several people are injured, causing confusion and fear. Palliative Measures: ➢ The internal team provides first aid to those affected ➢ The settlers are calmly evacuated to the safe zone. ➢ SAMU is called and the transfers to the local CEBEAM are coordinated. Preventive Measures: ➢ The assembly is supervised by a specialized and certified company Technical review prior to each event by the security area ➢ Availability of shoulders with material for mild and moderate trauma. ➢ Clear information to the public on escape routes and safe points. 2. Prevention Plan At Viña Concha y Tora, where hospitality and culture are intertwined with history, the safety of our visitors is a priority. That's why our preventive plan is not only based on standards, but also on caring for people. Every team member, from guides to technical staff, receives periodic training in first aid, emergency management, and emotional support. Special attention is given to visitors with reduced mobility or in vulnerable situations, ensuring their escorted evacuation in case of emergency. Upon entry, all visitors receive a brochure with basic safety rules, including evacuation routes and meeting areas. The facilities feature clear signage, universal iconography, and communication systems (public address systems and 5M5 messaging) to keep everyone informed in real time. Quarterly drills are conducted with different types of scenarios, allowing us to evaluate and update our protocols. The busiest areas, such as cellars and gardens, have been reinforced with non-slip floors and secure railings. Marked meeting points have also been installed where staff can guide visitors during emergencies. The ultimate goal is not just to meet a standard, but to create an environment where everyone, both employees and visitors, feel cared for and protected. 3. Actions for the Rescue of Affected Persons ➢ Activate internal alarms and protocols without delay. ➢ Direct visitors to safe exit routes. ➢ Accompany those who are in emotional shock. ➢ Speak words of calm in an empathetic and clear tone ➢ Treat minor wounds with basic first aid ➢ Shelter those who show symptoms of cold or stress. ➢ Offer water and support to decompensated people ➢ Prioritize the evacuation of children and the elderly. ➢ Use wheeled classrooms or stretchers if required. ➢ , Contact medical services and coordinate the L1 transfer. ➢ Record the viziers at the meeting points. ➢ Maintain eye contact to generate security. ➢ Prevent anyone from entering the dangerous place ➢ Give firm and understanding simulation instructions ➢ Notify family members when it is necessary to mail ➢ Apply basic emotional containment techniques. ➢ Record key facts to inform authorities ➢ Secure the area to avoid further accidents ➢ Allow return only when completely safe. ➢ Provide specialised assistance to those who need it.
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